ALL ITEMS SUBMITTED FOR REPAIR SHOULD BE FREE OF OFFENSIVE ODORS & DEBRIS.
If you need to submit used gear for repair related to warranty or otherwise, please send it in a condition that is comfortable and sanitary for our craftspeople to work with. It is unreasonable to expect our team members to handle soiled or smelly items. Heavily used items containing debris or offensive odors may be rejected and returned at the sender's cost.
I damaged my gear. Can you fix it for me?
We do offer repair services for our USA manufactured gear, should you have the need and the issue is within reasonable repair. If this is ever the case, please reach out to our customer service representative at sales@hammockgear.com with a detailed explanation of the issue and clear photographs documenting the damage. From there, we will diagnose if the issue is repairable and provide an estimate of how much the repair will cost. Those costs are only estimates and subject to change, once we have our hands on the product and can accurately project it's repair process. You will also be responsible for shipping costs to and from our facility in Ohio.
Something went wrong with my order.
Hammock Gear is fully committed to your satisfaction. If you notice defects in your gear upon receipt; if something from your order is missing; or if you are unsatisfied for any reason, please don't hesitate to contact us at sales@hammockgear.com. We will work with you to correct the issue as quickly as possible.
Can you make a special customization to this product for me?
At this time we no longer offer customization of our products beyond the options available on our website. You are welcome to share your idea's with us for new products, or upgrades to existing ones at sales@hammockgear.com!