I am uniquely built. Can you help me design my quilt around my own dimensions?
Hammock Gear is honored to have worked with a wide variety of clients who have become customers for life. From young children to doubling our sizes for couples who sleep together, as well as folks up to 7 feet tall, we have the privilege of creating gear so no one is limited to quality insulation and shelter. Custom work is available on our Premium line of quilts and is subject to our approval. Contact us at firstname.lastname@example.org to develop a customized quote just for you. Custom projects must be signed off on by you and are non returnable / non refundable.
I would like a custom built tarp. How do I proceed?
Hammock Gear has built numerous custom tarps over the years. If you have a unique tarp design you'd like us to build, please email us at email@example.com. Custom tarps are limited to our Dyneema Line and subject to our approval. Custom projects must be signed off on by you and are non returnable / non refundable.
I have damaged my quilt or tarp. What should I do?
We are more than happy to help repair your quilts or tarps, should you have the need. We've helped customers repair anything from a simple scissor cut, to a full on dog shaking its head and shredding a quilt. Don't hesitate to contact us at firstname.lastname@example.org and provide pictures, if you are able. We will give you a general idea of how much the repair will cost, but those costs are subject to change, once we have our hands on the product. You will be responsible for shipping costs to us and from us as well.
The quilt or tarp I received from you is defective.
Hammock Gear is fully committed to standing by our work. If you have any defects in your gear upon receipt; if you are missing any of your gear; or if you are unsatisfied with anything, please don't hesitate to contact us at email@example.com We will make sure to correct the issue as quickly as possible.