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Returns & Cancellations Policy

Returns Policy

Our return policy varies for custom and stock products. Please carefully read our policy outlined below for each product category. We do not accept returns for used items of any kind. Please visit our warranty page to learn more about our policy regarding warranty issues. Be sure to contact our customer service representative at sales@hammockgear.com before mailing the item to receive approval as well as the RMA# necessary for processing your return. You may also simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Your request will be approved by customer service and you will then be issued a RMA# via email. This RMA# needs to be clearly noted on the exterior of the return package. We will notify you of your refund via e-mail once we've received and processed the returned item. Customers are responsible for return shipping expenses. You should expect to receive your refund within two weeks of us receiving your return. However, in many cases you will receive a refund sooner than two weeks. All refunds are applied to the original payment method received. 

Stock Items

You may return new, unused stock items within 30 days of delivery for a full refund of the original purchase price (less the original shipping charge). Products must be in the same condition it left the shop, and include original packaging, labeling, etc. If returning a quilt, the included storage and stuff sack must also be returned to receive a full refund. All items with visible signs of use or noteable odor will not be accepted. Be sure to contact our customer service representative at sales@hammockgear.com before mailing the item to receive approval as well as the RMA# necessary for processing your return. Customers are responsible for return shipping expenses. All refunds are applied to the original payment method received. 

Custom Items

You may return new, unused custom items within 30 days of delivery. All returns for custom items are subject to a 15% charge of the item’s original purchase price (excluding shipping) as a restocking fee. Products must be in the same condition it left the shop, and include original packaging, labeling, etc. If returning a quilt, the included storage and stuff sack must also be returned to receive a full refund. All items with visible signs of use or noteable odor will not be accepted. Be sure to contact our customer service representative at sales@hammockgear.com before mailing the item to receive approval as well as the RMA# necessary for processing your return. Customers are responsible for return shipping expenses. All refunds are applied to the original payment method received. 

 

Custom Order Changes & Cancellations

Orders for custom items may be changed, or canceled for a full refund so long as the request is received prior to the start of production. Production start times vary, so you will need to contact our customer service representative to determine the status of your order. If production of your order has begun, you may still cancel or make changes to your custom items, but are subject to a 10% fee to cover the loss of time and materials already invested in your order.

If you would like to change or cancel your custom order, reach out to us as soon as possible at sales@hammockgear.com, and we will happily assist you!