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Returns And Cancellations Policy

Returns Policy

Please carefully read our policy outlined below for each product category below. Our return policy varies for custom and stock products. We do not accept returns for used items of any kind. All items with visible signs of use or noticeable odor will not be accepted. Please read our Warranty Policy to learn more about warranty issues are identified and resolved.

Be sure to contact our customer service representative at sales@hammockgear.com before mailing any item to receive approval as well as the RMA# necessary for processing your return. You may also simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Your request will be approved by customer service and you will then be issued a RMA# via email. This RMA# needs to be clearly noted on the exterior of the return package for processing at our facility.

Customers are responsible for return shipping expenses. Once we have received and processed the returned item, we will contact you via email to notify that your refund has been issued. You should expect to receive your refund within two weeks of receiving this notification. All refunds are applied to the original payment method used to purchase the item. 

Returning Stock Items

You may return new, unused stock items within 30 days of delivery for a full refund of the original purchase price (less the original shipping charge).

Be sure to contact our customer service representative at sales@hammockgear.com before mailing the item to receive approval as well as the RMA# necessary for processing your return at our facility. Products must be in the same condition it left the shop, and include original packaging, labeling, etc. If returning a stock quilt, the included storage and stuff sack must also be returned to receive a full refund. 

Customers are responsible for return shipping expenses. All refunds are applied to the original payment method received. 

Returning Custom Items

You may return new, unused custom items within 30 days of delivery. All returns for custom items are subject to a 20% charge of the item’s original purchase price (excluding shipping) as a restocking fee.

 Be sure to contact our customer service representative at sales@hammockgear.com before mailing the item to receive approval as well as the RMA# necessary for processing your return at our facility. Products must be in the same condition it left the shop, and include original packaging, labeling, etc. If returning a custom quilt, the included storage and stuff sack must also be returned to receive a full refund. 

 Customers are responsible for return shipping expenses. All refunds are applied to the original payment method received.  

Custom Order Changes & Cancellations

Orders for custom items may be changed, or canceled for a full refund so long as the request is received prior to the start of production. Production start times vary, so you will need to contact our customer service representative to determine the status of your order. If production of your order has begun you may still cancel or make changes to your custom items but are subject to a 20% restocking fee to cover the loss of time and materials already invested in fulfilling the original order request.

If you would like to change or cancel your custom order, reach out to us as soon as possible at sales@hammockgear.com, and we will happily assist you!