All Orders
Choosing an expedited shipping method (1 or 2 Day shipping) does not mean that it will ship the day you order and you will have it in 2 days, it means that once the specific items have been built or fulfilled per the posted lead times the item will ship with the selected method. We recommend if you have a need for an expedited order you please contact sales@hammockgear.com to facilitate that request.
All customers have the option to insure their package, or require signature upon delivery for an additional fee. This fee will be declared during check out and payment will be processed along with the rest of your purchase. Please note that once a product has shipped from our facility, it is the responsibility of the mail courier to deliver the product to the customer. It is also the customer’s responsibility to take precautions when receiving purchased goods. We recommend insuring your order as well as requiring signature confirmation upon delivery, just to be safe. We are not responsible for replacing items in the event that it is lost or stolen.
International Orders
We can ship to virtually any address in the world. Note that there may be local restrictions on some products preventing them from being shipped to international destinations. Please consider your country’s restrictions before making your purchase.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please be aware that we must adhere to international shipping policies. All orders shipped outside the USA are subject to import, customs, duties, etc. By purchasing our products you are also accepting our terms of service, explicitly stating that you will accept any and all responsibility to pay those fees. Shipments abandoned due to refusal to pay import fees upon delivery will not be refunded. We understand the custom fees are sometimes astronomical, but values of packages must remain true to invoices under U.S. law. Thank you for understanding.
Canadian Customers can estimate potential duty and taxes through the Canada Border Service Agency
All other international countries can estimate potential customs duty and taxes using this Import Duty Calculator